Unit 1 Task 3 Google Calender

To see the training programme look in the month October. 

Unit 1 Task 2 M1

Unit 1 Task 2 P3

 Time is the most important factor in the environmental communication barrier. This would involve the speed in which the message is sent and received. For example it would be faster to communicate by email, instead of by letter. Therefore today it is much easier to communicate quickly with others because of the advances in new technology. The place, or setting can be a factor of the barrier in communication because if someone is in an area which they feel uncomfortable or unhappy in, then they are going to be less likely to want to communicate. Whereas in an place where they feel comfortable, communication will be much easier. Climate works in the same way as place, because if they are in a cold place and are wishing to be somewhere else, again communication will be short and abrupt. Another big factor is noise, for the simple reason that communication between two people would be hard to understand if there was a lot of noise around them. Whereas in a quiet environment it would be much easier to have a conversation as you would be able to hear one another.

 

 Communication is very difficult to make when there is a distance between two people. Even with technology, the message will never be able to be conveyed in the same way as it would face to face. We rely on technology to send and receive the messages which we are unable to communicate, therefore distance is a communication barrier. An example would be a company who has different offices in different buildings, here communication would have to be through technology as face to face communication would be difficult every time a message needs to be conveyed.

 

 For this method of communication to work, everyone must understand the medium. Ignorance of medium will lead to a lack of communication because the person is unable to understand the message. An example of this would be when signs and symbols are used in order to keep information secure from others. If somebody does not want others to know what the message is, symbols could be used as a way to communicate but of course this will not work if the person the message is meant for does not understand the medium.

 

 Physical disability has to be treated carefully. Not only is it difficult for the person with the disability to communicate with others, it is also difficult for others to communicate with the disabled person. When the physically disabled has no confidence when it comes to speaking to others, this makes it harder to speak to them, not knowing how they will react. An example of this being a barrier would be in job interviews, where the people with physical disabilities tend to struggle. Therefore this is a barrier to communication.

 An example of this would be having to work with someone which you have a prejudice against. With this it makes it hard to communicate effectively because of the opinion you have already formed of the person. The best way to overcome this barrier would be to make sure that you allow yourself to get to know someone before you form a prejudice.

 

 For example if you feel strongly about something, then you will express this with more aggression. To some people, this makes them make assumptions about that person. This is a communication barrier because If the emotions are used in the wrong way, then is makes the message and point of the conversation hard to understand.

 

 People struggle to communicate to others from a different culture because of the fear of saying the wrong thing. However you can guarantee throughout your work career, you will encounter various other cultures. This barrier must be overcome in order to work effectively. An example of this would be working in an office with somebody of a different culture.

 

Linguistic barriers are very common in the work place. However they are barriers which need to be overcome in order to achieve effective communication. For example, there may be a colleague you work with who has a accent which you struggle to understand. But by talking to them slowly and listening as attentively as possible, then this barrier should be easy to overcome. In big businesses which deal with clients from other countries every day, it would be a good idea to have a basic knowledge of the languages the clients speak, French for example would be a good language to have a basic knowledge of. 

Task 2 P2

 A list of principles must be taken into consideration when you communicate with other people. Other aspects that must be considered are those such as who you are speaking to, why you are speaking to them and whether they understand you or not.

 

 Body language is an interpersonal skill, so for example in a job interview body language may be used to help put the interviewee at ease. There is positive language and negative language. But of course the positive language will help your point come across more effectively. Body language varies from facial expressions, hand gestures and body posture.

 

 For good written communication skills, grammar, spelling, punctuation and vocab range should be taken into account. If somebody was reading something you had written which had several spelling mistakes or grammar errors then it would not come across as professional. An example would be using lower case letters for names e.g. ‘rosey’ instead of ‘Rosey’. Another example could be punctuation. “That chairs mine”. This is trying to say that the chair is mine. Therefore it should read “That chair’s mine”. In written communication, it is important that the correct form of tenses are used. So a bad example would be “I have wrote”. Instead it should say “I have written.” All of these skills need to be put to use together in order to make sure that the written communication is clear and easy to understand.

 

The topic of conversation can not be forgotten when you are talking to someone. This means that you will be able to avoid going off topic and then losing the interest of the person you are talking to. Being able to modulate your voice is also important because then a clear difference can be made between talking to friends or talking to colleagues. Another technique would be to communicate a little at a time. For example if you are trying to tell somebody how to do something, you would have to explain it bit by bit in order to make sure they understand what you are telling them, this then gives them time to ask questions in intervals. If you are trying to persuade somebody, then you must anticipate that they may have objections. Verbal communication skills are required here in order to try and make them understand your point of view, keeping in mind of the fact that they will be trying to do the same thing. 

Task 1 P1 Brochure

Task 1 P1 Table

Attitudes

Attitudes	Description of attitude	Why do employers value this attitude
Hard working	Putting in a lot of effort with the aim of doing well.	By having a hard working employee they will know that any task set will be done to the best of their ability.
Independent	Being able to work on your own with ease.	They will know that the employee is capable of working alone if they need to be elsewhere.
Determined	Set on achieving any aims/goals set.	The employer will know that the employee is dedicated to making sure they complete the tasks set.
Tolerant	Able to deal with stressful situations.	Even at the most stressful of times the employer will know that they are capable with dealing with any problems without losing their temper.
Leadership	Being able to take control of a group.	If for any reason the employer is away, they will know that the employee would be able to take control of the group and run the business in the expected way.
Dependable	Being reliable and having trust in you.	The employer will know that the employee is reliable so can have trust in issues such as confidentiality. Also they would know that the employee would not do anything to jeopardise the business.
Confident	Having the frame of mind that they can achieve any goal/aim set.	The employer will recognise that the employee will have a better chance in succeeding with tasks set.
Problem solving	Having the ability to come up with solutions for any obstacles.	If any problem occurred, the employer would have the knowledge that the worker would have the skills to solve the problem alone without having to involve many other employees.

General attributes (for any job)

Attribute	Description of attribute	Why do employers value this attribute
Planning skills	Being able to plan goals and aims and to know what the expected outcome of these tasks will be.	They will know that their employees will be able to plan for the company’s future and also work this out using a step by step process.
Organisational skills	Being fully equipped for the job at all times as well as being punctual and up to date.	They will know that their employees will always arrive on time and will we ready to work on their arrival.
Time management	Being able to work for deadlines and making sure all work is ready on time.	Employers will know that any work set will be in on time and that they can be trusted to work independently on tasks set.
Verbal skills	Being able to communicate easily and formally to others.	Will be able to get on well with other workers but also with customers/clients. Also will be able to use persuasion in order to increase sales.
Written skills	Being able to write well and formally, and to also be able to communicate a message through writing.	The employee will be able to communicate to customers and colleagues through written communication.
Numeracy	Being able to deal with numbers and basic mathematics.	Shows that the employee is able to deal with the financial side of the business.
Creativity	Being able to come up with new ideas or new ways to deal with tasks.	Gives the employer new ideas or ways to benefit the running of the company.

Specific attributes (ICT Job related)

Attribute	Description of attribute	Why do employers value this attribute
Technical knowledge	Knowing how the basics of technology work and being able to solve small errors which may occur.	They will know the employees will have a basic knowledge of working with IT so will be able to deal with any problems which arise concerning the computers.
Good working procedures	Able to meet deadlines because there is the ability to work efficiently and quickly.	By being able to work quickly, the employer would be able to set other tasks for the employee to do therefore maximising the amount of work completed.
Health and safety	Understanding the basic first aid training and knowing what potential risks there are around you.	In a IT related job, the employer will know that their employee knows what to do in the event of something like an electrical fire.
Security	Being able to protect any important documents with passwords etc.	The employer will know that any important information will not be leaked because the files on the computers will be password protected.
Keeping up to date with technology	Having knowledge of the latest technology and software.	The employer will know that the employee has the capability of working with any new technology or software on the computers.